{"id":1277,"date":"2021-03-23T22:27:37","date_gmt":"2021-03-23T21:27:37","guid":{"rendered":"https:\/\/govolcanic.hu\/frequently-asked-questions\/"},"modified":"2021-04-13T18:20:04","modified_gmt":"2021-04-13T17:20:04","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/govolcanic.hu\/frequently-asked-questions\/?lang=en","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<p><strong>What happens if my parcel arrives with some breakages?\u00a0<\/strong><\/p>\n\n<ul><li>Please always make a note of breakages in writing either on the paperwork or on the electronic device of the courier,  before signing off the parcel. We can not make a claim if you receive the parcel without complaint. <\/li><li>Please take photos of both the outside and the inside of the package during opening.If still visible try to focus on efforts made with the packaging to secure the content.  <\/li><li>Please send us the photos and a list of missing\/broken items via e-mail to info@govolcanic.hu<\/li><li>Once received all the above information we will start recovery procedure following the courier company&#8217;s protocol and we make necessary arrangements for compensation or replacement accordingly. <\/li><\/ul>\n<p><strong>I would like to amend the delivery address after placing an order<\/strong><\/p>\n\n<p>Send us an e-mail to info@govolcanic.hu or call us on +36 303388993. Please note that we can only amend order data prior to ordering pickup &#8211; usually this is before 10 am of the day following your day of order. After this you need to place your request of change directly with the courier company, based on their \u00a0notification e-mail about your delivery.<\/p>\n\n<p><strong>Is it possible to pick up my wines personally?\u00a0<\/strong><\/p>\n\n<p>Yes, you can, with prior notification sent to Somlo Wine Shop. Contact us to arrange this on info@govolcanic.hu or via phone, +36 303388993.<\/p>\n\n<p><strong>Can I order delivery outside of Hungary?\u00a0<\/strong><\/p>\n\n<p>Yes, we ship to all EU member states.<\/p>\n\n<p>For shipments outside the EU please contact us via e-mail : info@govolcanic.hu as we need to arrange customs clearance of the wines prior to dispatch.<\/p>\n\n<p><strong>When will I receive my order?<\/strong><\/p>\n\n<p>A standard national delivery is like this:&#13;\n&#13;\nYou place your order on working day A, before 5 pm ( e.g. Monday) . \u00a0A courier picks up your parcel on working day B. ( e.g. Tuesday ) then delivers the next day , C ( e.g. Wednesday )<\/p>\n\n<p>Orders are not handled on bank holidays or weekends. The process is as follows \u00a0for these cases: You place your order over a weekend &#8211; or a holiday. The Courier will pick up the parcel only on the first working day following this holiday period. Delivery is on the second day after the end of the holiday\/weekend.<\/p>\n\n<p>EU transit times as listed at EU rates of transport.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What happens if my parcel arrives with some breakages?\u00a0 Please always make a note of breakages in writing either on the paperwork or on the electronic device of the courier, before signing off the parcel. We can not make a claim if you receive the parcel without complaint. Please take photos of both the outside <\/p>\n<div class=\"readmore\"><a class=\"btn btn-primary\" href=\"https:\/\/govolcanic.hu\/frequently-asked-questions\/?lang=en\">Tov\u00e1bb olvasom&#8230;<\/a><\/div>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.8.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions | goVolcanic<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/govolcanic.hu\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions | goVolcanic\" \/>\n<meta property=\"og:description\" content=\"What happens if my parcel arrives with some breakages?\u00a0 Please always make a note of breakages in writing either on the paperwork or on the electronic device of the courier, before signing off the parcel. 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