What happens if my parcel arrives with some breakages?
- Please always make a note of breakages in writing either on the paperwork or on the electronic device of the courier, before signing off the parcel. We can not make a claim if you receive the parcel without complaint.
- Please take photos of both the outside and the inside of the package during opening.If still visible try to focus on efforts made with the packaging to secure the content.
- Please send us the photos and a list of missing/broken items via e-mail to [email protected]
- Once received all the above information we will start recovery procedure following the courier company’s protocol and we make necessary arrangements for compensation or replacement accordingly.
I would like to amend the delivery address after placing an order
Send us an e-mail to [email protected] or call us on +36 303388993. Please note that we can only amend order data prior to ordering pickup – usually this is before 10 am of the day following your day of order. After this you need to place your request of change directly with the courier company, based on their notification e-mail about your delivery.
Is it possible to pick up my wines personally?
Yes, you can, with prior notification sent to Somlo Wine Shop. Contact us to arrange this on [email protected] or via phone, +36 303388993.
Can I order delivery outside of Hungary?
Yes, we ship to all EU member states.
For shipments outside the EU please contact us via e-mail : [email protected] as we need to arrange customs clearance of the wines prior to dispatch.
When will I receive my order?
A standard national delivery is like this: You place your order on working day A, before 5 pm ( e.g. Monday) . A courier picks up your parcel on working day B. ( e.g. Tuesday ) then delivers the next day , C ( e.g. Wednesday )
Orders are not handled on bank holidays or weekends. The process is as follows for these cases: You place your order over a weekend – or a holiday. The Courier will pick up the parcel only on the first working day following this holiday period. Delivery is on the second day after the end of the holiday/weekend.
EU transit times as listed at EU rates of transport.